شناسایی و تحلیل ارتباط ریسک‌‌ها و ذینفعان در پیاده سازی دولت الکترونیک

نوع مقاله : مقاله پژوهشی

نویسندگان

1 کارشناسی ارشد مدیریت پروژه و ساخت، دانشگاه تربیت مدرس، تهران.

2 دانشیار، گروه مدیریت پروژه و ساخت، دانشگاه تربیت مدرس، تهران.

3 دکتری مدیریت پروژه و ساخت، دانشگاه تربیت مدرس، تهران.

4 استادیار، گروه مدیریت پروژه و ساخت، دانشگاه تربیت مدرس، تهران.

چکیده

پیاده‌‌سازی دولت الکترونیک مستلزم اجرای پروژه‌‌های متنوعی است که از یک سو طیف گسترده‌‌ای از ذینفعان را در بر می‌‌گیرد و از سوی دیگر به واسطه ماهیت نوآورانه خود با ریسک‌‌ها‌‌ی زیادی مواجه می‌‌شود. هم‌افزایی حاصل از بررسی همزمان ریسک‌ها و ذینفعان دولت الکترونیک که در پژوهش‌‌های پیشین مغفول مانده، انگیزه انجام پژوهش حاضر بوده است. این پژوهش از منظر هدف کاربردی است و خروجی آن می‌تواند سبب مدیریت ریسک‌‌های مهمتر با توجه به ذینفعان مؤثر گردد. برای این منظور، این مقاله ابتدا به شناسایی ذینفعان و ریسک‌‌های دولت الکترونیک پرداخته و سپس با بکارگیری روش دلفی ریسک‌‌های مترتب بر ذینفعان را مشخص کرده است. داده‌‌های حاصل از تلاقی ریسک‌‌ها و ذینفعان دولت الکترونیک با دو رویکرد تحلیل شده‌‌اند. نتایج نشان می‌‌دهد در حوزه ذینفعان، سازمان‌‌های مجری مؤثرترین ذینفع بر روند پیاده‌‌سازی دولت الکترونیک می‌‌باشند و در رده بعد، دولت و سیاستگذاران و تأمین‌‌کنندگان زیرساخت قرار دارند. در حوزه ریسک، بیشترین درصد ریسک‌‌های ذینفعان با 34% متعلق به ریسک‌‌های سازمانی و پس از آن با 31% متعلق به ریسک‌‌های مالی است. گروه ریسک‌‌های همکاری و مشارکت و زیرساخت و امنیت با 29% در رده بعد قرار می‌‌گیرند.
 

کلیدواژه‌ها

عنوان مقاله [English]

Identification and Analysis of the Relations between Risks and Stakeholders in the Implementation of E-government Projects

نویسندگان [English]

  • Hoda Badavam 1
  • Ehsan Eshtehardian 2
  • Hamid Hakamian 3
  • Hani Arbabi 4
1 M.Sc. in Construction and Project Management, Tarbiat Modares University, Tehran, Iran.
2 Associate Prof., Department of Construction and Project Management, Tarbiat Modares University, Tehran, Iran.
3 Ph.D. in Construction and Project Management, Tarbiat Modares University, Tehran, Iran
4 Assistant Prof., Department of Construction and Project Management, Tarbiat Modares University, Tehran, Iran.
چکیده [English]

E-government implementation requires running various projects that on the one hand, involves a wide range of stakeholders and on the other hand, due to its innovative nature, it encounters many risks. The synergy resulting from the simultaneous study of the risks and stakeholders of E-government, which was neglected in previous research, has been the motivation of this study. This is an applied research that its output can lead to the management of vital risks concerning influential stakeholders. Therefore, first this research has identified the stakeholders and risks of E-government, then used the Delphi method to identify the risks associated with stakeholders. Findings from the intersection of E-government risks and stakeholders have been analyzed with two approaches. The results indicate that in the area of stakeholders, the most influential stakeholders in the E-government implementation process are the executive organizations. Following that are government and policymakers and also infrastructure suppliers. In the area of risk, the highest percentage of stakeholder-associated risks with 34% belongs to organizational risks and then with 31% belongs to financial risks. In the next level, cooperation and participation risks and infrastructure and security risks are equally 29%.
 
 

کلیدواژه‌ها [English]

  • E-government Projects
  • Technology Information
  • Stakeholders
  • Risk
  • Delphi

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