شناسایی و تحلیل ارتباط ریسک‌‌ها و ذینفعان در پروژه‌های فناوری اطلاعات و ارتباطات

نوع مقاله : مقاله پژوهشی

نویسندگان

1 کارشناسی ارشد مدیریت پروژه و ساخت، دانشگاه تربیت مدرس، تهران.

2 دانشیار، گروه مدیریت پروژه و ساخت، دانشگاه تربیت مدرس، تهران.

3 دکتری مدیریت پروژه و ساخت، دانشگاه تربیت مدرس، تهران.

4 استادیار، گروه مدیریت پروژه و ساخت، دانشگاه تربیت مدرس، تهران.

چکیده

پیاده‌‌سازی پروژه‌های فناوری اطلاعات و ارتباطات مستلزم اجرای پروژه‌‌های متنوعی است که از یک سو طیف گسترده‌‌ای از ذینفعان را در بر می‌‌گیرد و از سوی دیگر به واسطه ماهیت نوآورانه خود با ریسک‌‌ها‌‌ی زیادی مواجه می‌‌شود. هم‌افزایی حاصل از بررسی همزمان ریسک‌ها و ذینفعان که در پژوهش‌‌های پیشین مغفول مانده، انگیزه انجام پژوهش حاضر بوده است. این پژوهش از منظر هدف کاربردی است و خروجی آن می‌تواند سبب مدیریت ریسک‌‌های مهمتر با توجه به ذینفعان مؤثر گردد. برای این منظور، این مقاله ابتدا به شناسایی ذینفعان و ریسک‌‌های پروژه‌های فناوری اطلاعات و ارتباطات پرداخته و سپس با بکارگیری روش دلفی ریسک‌‌های مترتب بر ذینفعان را مشخص کرده است. داده‌‌های حاصل از تلاقی ریسک‌‌ها و ذینفعان با دو رویکرد تحلیل شده‌‌اند. نتایج نشان می‌‌دهد در حوزه ذینفعان، سازمان‌‌های مجری مؤثرترین ذینفع بر روند پیاده‌‌سازی می‌‌باشند و در رده بعد، دولت و سیاستگذاران و تأمین‌‌کنندگان زیرساخت قرار دارند. در حوزه ریسک، بیشترین درصد ریسک‌‌های ذینفعان با 34% متعلق به ریسک‌‌های سازمانی و پس از آن با 31% متعلق به ریسک‌‌های مالی است. گروه ریسک‌‌های همکاری و مشارکت و زیرساخت و امنیت با 29% در رده بعد قرار می‌‌گیرند.

کلیدواژه‌ها

عنوان مقاله [English]

Identification and Analysis of the Relations between Risks and Stakeholders in ICT Projects

نویسندگان [English]

  • Hoda Badavam 1
  • Ehsan Eshtehardian 2
  • Hamid Hakamian 3
  • Hani Arbabi 4
1 M.Sc. in Construction and Project Management, Tarbiat Modares University, Tehran, Iran.
2 Associate Prof., Department of Construction and Project Management, Tarbiat Modares University, Tehran, Iran.
3 Ph.D. in Construction and Project Management, Tarbiat Modares University, Tehran, Iran
4 Assistant Prof., Department of Construction and Project Management, Tarbiat Modares University, Tehran, Iran.
چکیده [English]

The implementation of Information and Communication Technology (ICT) projects encompasses a wide range of stakeholders and, due to their innovative nature, encounters numerous risks. The synergy resulting from the simultaneous study of the risks and stakeholders of ICT projects, which was neglected in previous research, was the motivation of this study. The study is designed with an applied objective, providing insights that facilitate the management of vital risks concerning influential stakeholders. Therefore, first this research has identified the stakeholders and risks of ICT projects, then used the Delphi method to identify the risks associated with stakeholders. Findings from the intersection of risks and stakeholders in ICT projects have been analyzed with two approaches. The results indicate that in the area of stakeholders, project implementers play the most critical role in driving the success of ICT projects. In the area of risk, organizational risks represent the largest category, accounting for 34% of the identified risks, followed by financial risks at 31%.
 

کلیدواژه‌ها [English]

  • ICT Projects
  • Information Technology
  • Stakeholders
  • Risk
  • Delphi

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