The more that organizations have knowledge-intensive business processes, the more they need structured and realistic programs for acquiring and managing their knowledge as a strategic resource for future continuous improvements. In this paper, our aim is to clarify the role of knowledge measurement and management and to explain a maturity-based model with which knowledge can be leveraged strategically for continuous improvements. For this purpose, a brief review of the relevant literature has been provided and greater attention has been paid to organizational knowledge based performance. Hence, a knowledge management maturity model has been proposed in order to evaluate the current status of organizational knowledge management and to identify the knowledge management weaknesses. In this way, a group of experts have been requested to verify a list of comprehensive knowledge measurement measures used for evaluating the knowledge management maturity. As a next step, and for each approved measure, a maturity level has been assigned by the experts. As a final stage and for validating the model, one of the most knowledge- intensive organizations (a solution provider) has been evaluated by the final model. Findings show that the model is an appropriate representation of the current knowledge management maturity status and a fairly comprehensive criterion for selecting the next set of measures so as to improve the quality of knowledge management.
Sohrabi, B., Raeesi Vanani, I., & Alidousti, S. (2010). A Practical Model for Evaluating the Maturity of Knowledge Management in the Software Industry. Journal of Science and Technology Policy, 3(2), 63-81.
MLA
Babak Sohrabi; Iman Raeesi Vanani; Sirous Alidousti. "A Practical Model for Evaluating the Maturity of Knowledge Management in the Software Industry". Journal of Science and Technology Policy, 3, 2, 2010, 63-81.
HARVARD
Sohrabi, B., Raeesi Vanani, I., Alidousti, S. (2010). 'A Practical Model for Evaluating the Maturity of Knowledge Management in the Software Industry', Journal of Science and Technology Policy, 3(2), pp. 63-81.
VANCOUVER
Sohrabi, B., Raeesi Vanani, I., Alidousti, S. A Practical Model for Evaluating the Maturity of Knowledge Management in the Software Industry. Journal of Science and Technology Policy, 2010; 3(2): 63-81.
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