Identifying Critical Success Factors in Social Technopreneurship for Delivering Municipal Services to Disabled People

Social technopreneurship as one of the emerging types of entrepreneurship is introduced as a sustained response to improve the life of people with disabilities and implement the rules supporting them in different issues including urban services. Since there is a lack of identifying critical success factors in social technopreneurship regarding urban service delivery to disabled people in the literature, this study attempts to bridge the gap through applied, in-depth and expletory mixed method analysis in Tehran. Findings include achieving 6 groups of effective factors, 52 success factors and ranking them based on their factor loadings in 46 grades. Finally, Training, standardization, control and feedback systems, networking, technological innovation, technology management, alliance with incubators, marketing and team dynamics were identified as the most important factors.